Frequently Asked Questions
Services and Care
1
What types of care services do you provide?
We offer basic in-home support such as personal care assistance, companionship, meal preparation, light housekeeping, medication reminders, and daily living support.
We provide non-medical home care. We do not administer or manage medications and do not provide nursing or other medical services.
2
Do you provide memory care?
Yes. More than 70% of our clients have memory-related challenges, including Alzheimer's disease and other forms of dementia. Our caregivers are experienced in providing patient, compassionate, and joyful support that helps clients feel safe, engaged, and valued.
3
Is there a minimum number of hours required?
Yes, we do have a minimum of 3 hours per shift. There is no required minimum number of shifts per week. If care is scheduled for less than the minimum hours, the rate is adjusted accordingly.
Caregivers
1
Are your caregivers trained and background checked?
Yes, all caregivers are screened, background checked (full Federal and State), and trained before providing care.
2
Do you provide training for your caregivers? If so, what kind?
Yes, the 12 hour non-medical caregiver certification through the state of MN, and in-person observation.
3
Do your caregivers participate in ongoing training and education?
3
4
Yes, annual training of 8.5 hours through the state of MN and check-ins by the owners.
How do you match caregivers with clients?
We take time to understand personality, needs, and care requirements to ensure the best possible caregiver match for each client.
5
Are clients able to interview potential caregivers? If so, is there a fee involved?
Yes, we want you to feel comfortable and confident in the caregiver match. There is no fee for meeting with a potential caregiver.
6
How do you handle complaints and requests for a new caregiver?
7
We try to resolve complaints, but we have a 100% guarantee that if you want a caregiver change, we will make it happen.
Can a caregiver be replaced before their next shift?
We have a back-up caregiver who can cover short-term needs. We will work as hard as we can to make the change immediately.
Care Management
1
Do you create a personalized care plan for each client? What does this include?
Yes. Every client receives a personalized care plan that includes their goals of care, a full client profile, care tasks, emergency information, and schedule. The care plan helps ensure consistent, individualized support tailored to each client's needs and preferences.
2
How often do you evaluate and update a client’s written plan of care?
We review and update care plans every 90 days, or sooner if there is a change in the client's needs, health, preferences, or schedule. Care plans are flexible and designed to evolve over time to ensure each client receives the right level of support.
3
4
What is your policy for communicating with a client and their family members?
We believe open communication is essential to providing exceptional care. We check in with clients and their designated family members or representatives after 1 day, 1 week, and 1 month of service, and then every 90 days thereafter. We are also available between scheduled check-ins and communicate regularly by phone, text, or email to ensure everyone stays informed and supported.
Can care start quickly if needed?
In many cases, yes. We work to begin services as soon as a caregiver match is available.
5
How do you handle emergencies?
We follow a standard emergency protocol. In the event of an emergency, caregivers will call 911 first, then notify the client's emergency contacts and the agency owners. If there is any uncertainty about the situation, we encourage caregivers to contact the client's emergency contacts for guidance and support.
6
Who answers after-hours phone calls?
After-hours calls and texts are answered directly by our owners, not an answering service.
Payments and Insurance
1
What forms of payment do you accept?
We accept automatic withdrawals, debit cards, credit cards, Venmo, Zelle, checks, and cash.
2
How often do you bill?
Clients are billed weekly, every Monday.
3
Do you require a deposit?
A deposit is required for clients requesting five or more days per week and/or more than 20 hours of care per week. For full details regarding deposits, billing, and payment terms, please review our Financial Policy.
4
Do you charge different rates for nights, weekends, or holidays?
5
Our rates are the same for nights and weekends. Holiday care is billed at a higher rate.
Do you accept long-term care insurance?
Yes. Clients pay us directly and then submit for reimbursement through their long-term care insurance provider.
Getting Started
1
How do I get started?
Getting started is easy. Contact us to schedule a complimentary consultation. We'll take the time to learn about your needs, answer your questions, and create a personalized care plan that is right for you or your loved one.
2
Do I get charged a fee for having a consultation with you?
No, consultations are free. They are an opportunity for us to understand your needs and for you to learn more about our services.
3
If I have a consultation, do I need to commit?
No commitment is required after a consultation. Our goal is simply to provide information so you can make the best decision for your situation.
4
What if I’m not sure what level of care I need?
That’s exactly what our consultation is for—we will help assess needs and recommend an appropriate level of care.
Our Company
1
How long have you been in business?
We have proudly been serving clients and families for six years.
2
Does your state require licensing of in-home care companies?
Yes, we have the basic home care license.
3
Are you insured?
Yes, we have liability and workers compensation insurance.
4
Do you provide workers’ compensation insurance for your caregivers?
Yes, they are covered through our company policy.
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6
Are your caregivers bonded?
No, they are not.
Can you provide references from previous clients?
Yes. We are happy to provide references upon request and encourage you to learn more about us through client reviews and testimonials.
We'd Love to Connect With You!
We'd love the opportunity to connect with you and learn more about how we can support you or your loved one.
To help us better understand your needs, please click the link below and complete the brief information form.
Once we receive your submission, a member of our team will review it and reach out to you promptly to discuss your care needs and answer any questions you may have. We look forward to connecting with you soon.
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